Warranty

BACKCOUNTRY EBIKES WARRANTY INFORMATION

Every ebike from BackCountry eBikes comes with a one year limited warranty against manufacturing defects in materials or workmanship on its frame,  motor and battery.

This warranty applies only to the original registered owner of the eBike from BackCountry eBikes and is not transferable.

This limited warranty does not apply to normal wear and tear, malfunctions, or failures due to abuse, neglect, improper repair, improper maintenance, alteration, modification, accidents, or other improper use.

The one-year warranty on BackCountry eBikes lithium-ion batteries from the date of original purchase does not include damage from power surges, use of improper charger, improper maintenance or other such misuse, normal wear or water damage.

If a component is deemed to be defective or damaged without user error or other improper use, BackCountry eBikes will assist in replacing that part.   This includes any parts deemed to have been damaged in shipping.   We will not replace any part deemed to be damaged by the user.

In the case of a repair or parts replacement under warranty, we will work with the owner to find a local certified bicycle repair shop to make the necessary fix.   BackCountry eBikes will also cover the associated repair labor fees, only if the scope of service is agreed upon prior to the fix.   The owner may also return the unit to BackCountry eBikes to make the needed repairs, but will be responsible for shipping costs each way.

WARRANTY CLAIMS

All claims to this warranty must be made through BackCountry eBikes, LLC, and can be submitted to BackCountryeBikes.com.  Proof of the original purchase may be required with any warranty request.  Before making a claim, please contact our service department at BackCountryeBikes.com as there may be a simple fix for the problem.   Valid warranty claims will be processed within one year of the initial purchase.

SHIPPING DAMAGE CLAIMS

Upon delivery, immediately inspect your products for damage.   Freight damage claims are extremely time sensitive, and we will not accept freight damage claims later than 3 business days from delivery.   Note any damage to your products on the Bill of Lading before you and the delivery driver sign-off on the shipment.   Take photos of any damage that is found and date the images when possible.   Report shipping damage claims within 3 business days of delivery to BackCountry eBikes, LLC at 801.613.1499 or BackCountryeBikes.com